FAQs

Shipping

How long does processing take? Orders are processed within 1 business day. Orders placed after 5:00 PM (EST) begin processing the next business day.

What shipping options are available? We offer flat-rate Standard Shipping at $8.00, with delivery in 5 to 8 business days after dispatch.

Which carriers do you use? Orders ship via USPS, UPS, or FedEx depending on your delivery location.

Do you ship outside the United States? No, shipping is currently limited to the United States.

Can orders be shipped to a PO Box? No, a street address is required at checkout.

How can I track my order? A tracking number is emailed once your order ships, and order status can also be checked anytime through the tracking tool on our website.

My order shows delivered, but I haven't received it. What should I do? Contact info@astorianest.shop within 5 days so we can investigate with the carrier.

Returns & Refunds

What is the return window? Items can be returned within 30 days of delivery, provided they are unworn with original tags and packaging.

What items can't be returned? Final sale items, clearance products, and gift purchases are not eligible for return.

Are exchanges available? General exchanges are not currently offered. If an item arrives defective or incorrect due to our error, it will be corrected at no cost.

Who pays for return shipping? Astoria Nest covers return shipping on all approved returns through a free prepaid label.

How do I start a return? Submit a request through our Return Center with order details and, if applicable, photos of the issue.

How long does a refund take? Refunds are issued within 10 business days of the returned item being received and inspected.

Can sale items be refunded in cash? Sale and discounted items are eligible for store credit only.

What if I receive a damaged or incorrect item? Submit photos through our Return Center; verified errors on our part are corrected with a free replacement or refund.

My refund hasn't arrived yet. What should I do? Check with your bank or card provider first, as processing times vary. Contact support if the refund is still missing.

Payment

What payment methods are accepted? Visa, Mastercard, American Express, Discover, Diners Club, and JCB.

What currency are prices shown in? All prices are listed and charged in US Dollars.

When is my card charged? At the time the order is placed, not when it ships.

Is payment information secure? Yes. All transactions are processed through an encrypted, PCI-DSS compliant payment gateway.

Why was my order flagged for review? Certain orders undergo manual verification for fraud prevention. Additional details may be requested if this occurs.

What if my payment is declined? Verify card details with your issuer or try an alternative payment method. Contact support if the issue continues.